MamaCat takes care in packing all items being posted out to ensure that all items are correct and not defective at time of posting. 

We allow exchanges for the following:

Reasons for Exchanging Return Period Postage Paid By
Received wrong item 10 days from date when order was received MamaCat
Damaged item Case by case basis MamaCat


We apologise if you have received your items in faulty conditions that have been damaged in the course of posting. All issues will be dealt with on a case by case basis. Please email us with the following information.

  1. Name
  2. Contact Number
  3. Mailing Address
  4. Order Number
  5. Name of product