Orders placed via the website will definitely be processed. Please provide email and we will follow up accordingly :)
Waiting time for Pre-order is 4-6 weeks (excluding delivery time).
Items without name embroidery will be fulfilled sooner.
Those without “Pre-order” or "Custom slot" in the title are ready stocks and will be sent out within 1 week.
If your order has a mix of both types (ready stock & pre-order), shipment will be fulfilled in 4-6 weeks. Do cart out separately if you would like to receive ready stocks first. Standard shipping cost will apply.
90% of the items are handmade and customised specially for you! Please only order if you can wait and check on the progress if you don't get an update from me by the 6th week. We sincerely thank you for your patience <3
If you need to receive customised items urgently (excluding 2-3 days for delivery), there will be a surcharge for for all pre-orders. Surcharge will be $10 for the first item (Minky blankets will be $30) and $6 for subsequent item(s). You can add this listing to cart: https://bit.ly/2VbIPi5
Due to an increase in lost mails by packages sent out via Singpost, all our orders will now be delivered via courier service at $5.00.
Self collection option is also available at Chai Chee Avenue (Bedok), by appointment.
Overseas Delivery (Worldwide)
For overseas delivery, shipping fees will be calculated at checkout. Select the best option for you and proceed to complete payment. Please expect that you might be required to top up due to discrepancies in weight calculation.
Delivery may take 3-4 weeks.
Embroidery fee indication on the website is for up to 7 characters. Additional charges will be at $1/letter. If you would like to top up, please indicate in the note section before you check out and we will contact you.
A digital mock up of the name to be embroidered will be emailed to you before we proceed. Requests for re-doing the item due to changes to font or thread colours will not be entertained.
Gift wrap service
We provide free gift boxes for orders above $60 (upon request). You can include a gift message and we will prepare the card. For orders below $60, we will pack your items in a gauze bag. You can top up $4 for a gift box by adding this listing to cart: https://bit.ly/3q5ubHi
Return or Exchange
All orders are strictly non-refundable once payment has been made.
In the event of colour run or fabric tear, please email us at meow [@] themamacat.com within 7 days and we will review on a case by case basis.
*T&Cs subject to changes without prior notice.