All orders placed via the website will definitely be processed. Please provide email and we will follow up accordingly :)
Lead Time (exclude delivery time)
Waiting time for Pre-Order is 4-6 weeks.
Items without name customisation will be fulfilled in 2-3 weeks.
Listed items in the web store without “Pre-Order” or "Custom Slot" in the title are ready stocks and will be sent out in 1 week's time.
If your order has a mix of both types (ready stock & pre-order), the shipment will be fulfilled as a customised order with the timeline of 4-6 weeks. Please cart out separately if you wish to to receive ready stock orders first. Standard shipping costs will apply for shipping separately.
Majority of the items in our web store are customised specially for you! Please order only if you can accept the delivery timeline. Feel free to check on the progress if you don't get an update from us by the 6th week. We sincerely thank you for your patience ❤️
If you wish to receive any customised items in less than 2 weeks, there will be a surcharge for all Pre-Orders.
- Surcharge will be $10 for the first item (Minky blankets will be $30)
- $6 for subsequent item(s).
You can add this listing to cart: https://bit.ly/2VbIPi5
Local Delivery (Courier: 3-4 working days)
Due to an increase in lost mails by packages sent out via Singpost, all our orders will now be delivered via Courier service at $5.00.
Self Collection (By appointment)
Pick-up points at Chai Chee Avenue (Bedok) or Geylang Lorong (Aljunied).
Overseas Delivery (Worldwide: about 3-4 weeks)
For overseas delivery, shipping fees will be calculated at checkout. Select the best option for you and proceed to complete payment. Please note that the automated calculation is a gauge and we will contact you if you are required to top up due to discrepancies.
Name Customisation (Pillow and Bibs)
Customisation fee indicated on the website is for up to 10 characters. Additional charges will be at $1/letter. You can add this listing to cart: https://bit.ly/3j1zFQr
A digital mock up of the name will be emailed to you before we proceed. Please indicated preferred font & thread colours upon placing orders, if any. Requests for re-doing your order due to changes to font or thread colours will not be entertained. Mistakes in name provided will be charged as a new order.
Gift wrap service
We provide complimentary gift boxes for orders above $60 (upon request). You can include a gift message as well. For orders below $60, we will pack your items in a pretty gauze bag. Alternatively, you can top up $4 for a gift box by adding this listing to cart: https://bit.ly/3q5ubHi
Return or Exchange
All orders are strictly non-refundable once payment has been made.
In the event of colour run or fabric defect, please email us at meow [@] themamacat.com within 7 days and we will review on a case by case basis.
*T&Cs subject to changes without prior notice.