T&C

Lead time

Waiting time for Pre-order is 4-6 weeks (exclude delivery time).

Tip: Items without name embroidery usually takes faster.

Those without “Pre-order” or "Custom slot" in the title are considered ready stocks and will be sent out in 1.5 weeks.

If your order has a mix of both types, shipment will be fulfilled in 4-6 weeks. Do cart out separately if you would like to receive ready stocks earlier. Shipping cost applies.

90% of the items are handmade and customised specially for you! Please only order if you can wait. We sincerely thank you for your patience.

 

Urgent order

If you need to receive customised items in a week (exclude 2-3 delivery time), there is a surcharge of 30% for Pre-orders. You can email us at meow@themamacat.com to find out more.

 

Local Delivery

Due to lost mails, your package will only be delivered via Courier at $4.50

Delivery takes about 2-3 working days and you can track your parcel at: www.easyparcel.com 

Self collection option is available at Chai Chee Ave.

 

Overseas Delivery (Worldwide) 

For overseas delivery, shipping fees will be calculated at checkout. Select the best option for you and proceed to complete payment. Delivery may take 1-2 weeks.

 

Name embroidery

Embroidery fee on the website is up to 7 characters. Additional $1/letter. If you would like to top up, please indicate your email in the note section before check out and we will contact you.

We will show you a digital mock up of the name before we proceed. Requests for redoing the item due to result of font or thread colours will not be entertained.

 

Gift wrap service

We provide free gift box for orders above $50. You can tell us the gift message and we will prepare the card. Below $50 we will wrap in gauze bag or you can top up $4 for the gift box :) Please leave a remark during checkout. 

 

Return or Exchange

All orders are strictly non-refundable once payment has been made.

In the event of colour run or tear in fabric, please email us at meow@themamacat.com within 7 days and we will review it at a case by case basis.

 

*T&Cs subject to changes without prior notice.